Support Service
24/7 Remote & Onsite comprehensive virtualised infrastructure support service
A vital extension to your own IT staff, our extensive support offerings have been structured to offer tiered levels of remote and onsite assistance for companies and infrastructures of varying size, complexity and criticality throughout the UK.
We provide support to existing customers who have or are consolidating environments through virtualisation and also supply skilled support services for internal IT teams who are conducting virtualisation projects under their own guidance to reduce risk and accelerate project completion
Our call management services are delivered from geographically redundant call centre facilities allowing us to deliver true 24/7 remote telephone & onsite support providing service levels.
We are able to support your virtual infrastructure including the hypervisor, and underlying server and storage infrastructure from a 1st & 2nd line resolution and troubleshooting through to vendor call escalation and 3rd line with onsite attendance.
For more information on our comprehensive and flexible support packages please contact us.
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News & events
Ashurt LLP and Mishcon De Reya Legal Technology Press Announcement
Ashurst LLP have deployed a successful and robust virtual solution encompassing disaster recovery, business continuity and a high availability environment. Running out of space at the data centre and prohibitive maintenance costs were just the tip of the ice berg, the
driver for a robust DR project which required a fully replicated data centre was something [...]